Privacy Policy
Jupiter Psychology ABN 142 448 034 02 in its own right, complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information (“Health Information”).
Jupiter Psychology takes the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.
Collection: Jupiter Psychology collects personal information for the purpose of arranging appointments and delivering psychological services as well as communicating with you. Jupiter Psychology may collect information through client consent forms, via the IMCP website located at www.jupiterpsychology.com (“Website”), or in the course of undertaking psychological services in consultation and treatment of clients.
Jupiter Psychology collects personal information:
When clients register an enquiry, book an appointment, attend the practice, access the website, or at any other time in the course of the provision of psychological services;
1. From third party service providers – when they are engaged to supply services, provide information or invoice Jupiter Psychology for the provision of services;
2. Enquiries through the website and when the website is otherwise accessed or used;
3. Enquiries via email or telephone.
The kind of personal information collected will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction, and may include your full name, address, email address, date of birth, Medicare details, billing information, general appointment information and other personal information. If you do not provide us with all the information we request, Jupiter Psychology may not be able to deliver psychological services.
Personal information collected may include Health Information. Health Information is collected from clients when they attend the practice for the purpose of arranging appointments and obtaining psychological services. How your Health Information is dealt with is outlined in greater detail below.
The Health Information collected enables Jupiter Psychology to assess the needs of clients and arrange for the provision of psychological services, and to assist in optimising the quality of our service in relation to identified needs.
Consent:
By engaging Jupiter Psychology or registering your details on the Website or by email or telephone, and/or using the Website or completing a client consent form or otherwise engaging the psychological services, you consent to Jupiter Psychology collecting, using and disclosing your personal information (including Health Information) for the purposes specified in this Privacy Policy.
Use:
Jupiter Psychology may use any personal information collected (excluding Health Information) to provide psychological services, operate the Website, respond to feedback, communicate with third party service providers, or if needed to enforce our Client agreement (Client Consent Form) with you. If you are a third party service provider, Jupiter Psychology will use your personal information to communicate with you including to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices.
Health Information
Jupiter Psychology complies with the Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics in the collection, use and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.
Jupiter Psychology may collect your Health Information when you attend the practice and/or at any other time in the course of arranging the provision of psychological services.
Jupiter Psychology also collect your Health Information:
As necessary for the provision of psychological services, including recording personal information and Health Information which is relevant to your current situation for the purposes of assessment and diagnosis in your client notes, only as necessary for the provision of psychological services, or as otherwise in accordance with your consent, or as may be required by law including Court order; only from our clients (or from someone authorised by them) (including a caregiver if you have one); with care, taking all steps as may be reasonably necessary to ensure your information remains confidential and that any persons it is disclosed it to in accordance with this Privacy Policy are also required to keep it confidential in accordance with the duty of care to you and in accordance with the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics/ with accuracy, on the basis that you may at any time request a copy of the Health Information that Jupiter Psychology holds by emailing admin@jupiterpsychology.com (subject always to applicable law) and where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.
Disclosure and sharing:
Jupiter Psychology will only disclose personal information to additional third parties with your consent in accordance with this Privacy Policy or if permitted or authorised to do so by law.
Disclosure and sharing:
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
Data security and quality:
Jupiter Psychology will take reasonable steps to protect the personal information collected and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
To assist, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). Jupiter Psychology may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. Jupiter Psychologymay retain and use de-identified information.
Our Website:
www.jupiterpsychology.com
Cookies:
Our Website may use “cookies”; technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before.
You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.
In the course of serving advertisements to the Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Privacy Policy, but is subject to their own respective privacy policies.
Access, correction and complaints:
You can request, and Jupiter Psychology will provide you with access to, any personal information we hold about you (including any Health Information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns about the way we are handling your personal information so we can address them. Requests should be submitted by email to admin@jupiterpsychology.com. Where records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.
Transfer in certain circumstances:
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, subject always to the Ethical Guidelines of the Australian Psychological Society http://www.psychology.org.au/about/ethics/, we may transfer, sell or assign personal information (other than Health Information) collected to one or more relevant third parties. Subject always to your consent, we may also transfer any Health Information we hold about you to your psychologist in the event your psychologist leaves our practice.
Changes to this Privacy Policy:
This Privacy Policy forms part of the agreement between you and us (either in your capacity as a client or a third party service provider). We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on www.jupiterpsychology.com. Depending on the nature of the change, changes may be announced on the website www.jupiterpsychology.com home page or by email (if we have your email address). However, in any event, by continuing to use the Website and/or the service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must terminate your use of the Website and inform Jupiter Psychology immediately prior to any further receipt of psychological services.
Contact us:
If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update you details or raise any privacy concerns you may have, please contact us at admin@jupiterpsychology.com
For further information on your privacy rights go to: www.privacy.gov.au
For further information on the Health Records Act, go to:
https://www2.health.gov.au/about/legislation/health-records-act; http://www.health.gov.au/hsc/downloads/hppextract.pdf
